Effective Date: November 16, 2023

Welcome to Aqua Finch, where we are committed to providing exceptional telemedicine services. Our refund policy has been carefully crafted to address your concerns and ensure transparency in our financial transactions. Please read this policy thoroughly to understand the conditions under which refunds may be applicable.

1. Refund Eligibility

1.1 Service Criteria: Refunds may be considered under the following circumstances:

  • Technical Issues: In the event of service disruptions, technical glitches, or other platform-related issues that impede the successful completion of a telemedicine consultation.
  • Appointment Cancellations: Refunds may be considered if you cancel a scheduled appointment within a specified timeframe, as outlined below.

1.2 Cancellation Timeframes:

  • Scheduled appointments canceled 48 hours or more in advance may be eligible for a full refund.
  • Cancellations made within 24 to 48 hours of the scheduled appointment may be eligible for a partial refund.
  • Cancellations made within 24 hours of the scheduled appointment may not be eligible for a refund.

2. Refund Process

2.1 Request Submission: To initiate a refund request, please contact Aqua Finch’s customer support at [contact@email.com]. Clearly state the reason for your request and provide relevant details such as appointment date and time.

2.2 Evaluation: Our team will thoroughly assess the circumstances surrounding your request. For technical issues, we may verify platform logs to identify and rectify any system-related problems. For appointment cancellations, adherence to the stipulated cancellation timeframes will be considered.

2.3 Notification: You will be promptly notified of the decision regarding your refund request. If approved, details regarding the refund amount and processing timeframe will be communicated.

3. Refund Exceptions

3.1 Completed Consultations: Refunds will generally not be provided for completed telemedicine consultations, as the service has been rendered. However, exceptions may be considered in extenuating circumstances, subject to management approval.

3.2 Provider Unavailability: Aqua Finch connects users with licensed healthcare professionals, and provider unavailability due to unforeseen circumstances may occur. In such instances, Aqua Finch will make reasonable efforts to reschedule the appointment. If rescheduling is not feasible, a full refund may be offered.

4. Payment Disputes

4.1 Chargebacks: In the event of a payment dispute, we kindly request that you contact our customer support before initiating a chargeback with your financial institution. Chargebacks may result in suspension of services and may incur additional fees.

5. Changes to Refund Policy

5.1 Notification: Aqua Finch reserves the right to modify this Refund Policy. Users will be notified of any changes, and the revised policy will be posted on our website.

6. Contact Us

6.1 Customer Support: If you have questions, concerns, or need further clarification on our Refund Policy, please contact Aqua Finch’s customer support at [inquiries@aquafinch.co].

By engaging with Aqua Finch’s Services, you acknowledge that you have thoroughly read, comprehended, and willingly agreed to abide by the terms outlined in this detailed Refund Policy. We appreciate your understanding and cooperation as we strive to provide you with exceptional telemedicine experiences.